Council and District Activities Refund Policy :
The following policy statement is applicable to all council and district activities where a fee is collected by the Rio Grande Council. Online convenience fees are not refundable. All activities are considered, non-refundable, unless there is a medical emergency or a death in the immediate family.
- Refund requests will only be considered if made in writing.
- A service charge of twenty-five percent (25%) of the activity fee will be assessed on all refunds to cover the costs incurred in preparation of the activity and processing the refund.
- Written refund requests must be submitted prior to the start of the event. Any requests after the activity will be considered only for personal illness or family emergencies. No refund requests will be accepted after ten (10) days following the end of the activity.
- Consideration for a full (minus charges and costs incurred) refund will be considered for special hardship cases and for advanced level training courses such as Wood Badge.
- For major activities that require payments in advance, such as council contingents to the National Jamboree and Philmont, a full refund will be considered based on the time of the request and the Council’s ability to fill the slot with another participant. If the slot is not able to be filled, no refund will be available. No refunds of any fees are available until 30 days after the end of the event.
- Refund checks will be issued to the individual or entity paying the original fee within 30 days of receipt of the request pending its approval.
- Fees are only transferable within the same unit to a Scout or adult leader not currently registered for that specific activity.
- If an activity is canceled or postponed due to weather, every effort will be made to re-schedule the activity.
- If an activity is canceled and the participant cannot participate during the alternate date, the full fee will be refunded minus and service fees and costs incurred by the event prior to the cancellation. This amount may vary from event to event.
- For Laguna Station. The cancellation policy is a non-refundable deposit of $50 per participant is non-refundable. The balance of fees paid prior to March 1st of each year are refundable (minus any online convenience fees incurred by the council). No refunds of any fees are available after the March 1st deadline.
- For Camp Perry summer and winter camp. The cancellation policy is a non-refundable deposit of $50 per participant is non-refundable. The balance of fees paid prior to the deadline for each year are refundable (minus any online convenience fees incurred by the council). No refunds of any fees are available after the deadline for each year.
Refund Request Submission:
All requests must be submitted in writing and include the following information:
- Subject Headline: Cancellation / Refund Request (email only)
- Explanation for cancellation / refund consideration
- Registration # (found on top right corner of event receipt)
- Registration Name
- Registration Email
- Participants Names
Mailing Address: Rio Grande Council P.O. Box 2424 Harlingen, Texas 78551
Email Address: Ernest.Espinoza@scouting.org